Last updated: April 24, 2025

 

This Privacy Policy describes how Marcus Coldeway (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from marcuscoldeway.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

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Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

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Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

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How We Collect and Use Your Personal Information
We collect personal information about you from a variety of sources, depending on how you interact with us. This may include information you provide, information collected through cookies and usage tracking, and information received from third parties. We use this data to:

• Provide our services and fulfill orders

• Communicate with you

• Comply with legal obligations

• Enhance and secure our Services

• Run promotions and marketing campaigns

 

What Personal Information We Collect

Information You Provide Directly

• Contact info (name, address, email, phone number)

• Order info (billing/shipping details, payment confirmation)

• Account info (username, password)

• Items browsed or saved in carts or wishlists

• Customer support interactions

 

Information Collected Automatically

• Usage data from cookies and pixels (IP address, browser info, device type, activity logs)

 

Information From Third Parties

• Shopify (platform provider)

• Payment processors (e.g. for credit card info)

• Marketing and analytics partners

 

How We Use Your Personal Information

• To Fulfill Orders & Provide Services

• Marketing & Advertising

• Security & Fraud Prevention

• Customer Communication & Support

 

Cookies
We use cookies to improve your experience and analyze traffic. For Shopify’s cookie practices, see: https://www.shopify.com/legal/cookies. You can disable cookies via your browser settings, but this may affect functionality.

 

How We Disclose Personal Information
We may share your information with:

• Vendors and service providers

• Business and marketing partners

• Legal authorities when required

• Affiliates or as part of a business transaction

 

We do not sell or share personal information of users under 16.

Categories of Personal Information Disclosed (past 12 months)

• Identifiers (name, contact, account info)

• Commercial information (purchase history)

• Internet/network activity (usage data)

 

Recipients:

• Service providers

• Marketing partners

• Affiliates

 

User-Generated Content
Content you post in public areas (e.g. reviews) is publicly accessible. We are not responsible for how others use or access this information.

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Third-Party Websites and Links
We are not responsible for the privacy practices or content of third-party sites linked from our site.

 

Children’s Data
We do not knowingly collect information from children. If you are a guardian of a child who has submitted information, please contact us to request deletion.

 

Security and Retention
We take reasonable steps to secure your data. However, no method is 100% secure. Data retention depends on legal and operational needs.

 

Your Rights and Choices
Depending on your location, you may have rights such as:

• Access, correction, deletion, and portability of your data

• Opt-out of sale/sharing/targeted advertising

• Limit use of sensitive data

• Withdraw consent

• Appeal processing decisions

 

To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.

 

Complaints
If you believe we have mishandled your data, contact us first. You may also have the right to lodge a complaint with your local data protection authority.

 

International Users
Data may be transferred and processed in countries outside your own. For European data, we rely on Standard Contractual Clauses or similar safeguards.

 

Contact
If you have questions or requests, please contact:

Marcus Coldeway
marcus@neoncoast.ca
256 E 2nd Avenue, Vancouver, BC, V5T 1B7, Canada